Hotel Night Auditor (11pm-7am) Wyndham DTC Greenwood Village, CO Job Details Part-time | Full-time From $20 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Resort experience Multilingual Attention to detail Property management systems (PMS) Security Motel experience Hospitality online booking platforms Full Job Description Job Summary Join our dynamic hospitality team as a Hotel Night Auditor, working overnight shifts from 11pm to 7am. In this vital role, you will ensure the smooth operation of the front desk during nighttime hours, uphold guest satisfaction, and maintain accurate financial records. Your energetic and detail-oriented approach will help create a welcoming environment for guests arriving or departing during the night while safeguarding hotel operations. This position offers an exciting opportunity to develop your hotel management skills and provide exceptional guest services in a fast-paced, vibrant setting. Duties Welcome and assist guests during late-night arrivals and departures with professionalism and warmth. Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations using property management systems such as OPERA or similar platforms. Handle all front desk operations including check-ins, check-outs, room assignments, and special requests with efficiency and courtesy. Respond promptly to guest inquiries via phone or in person, providing information about hotel amenities, local attractions, and emergency procedures. Maintain security by monitoring CCTV surveillance, conducting safety checks, and following hotel emergency procedures. Prepare detailed shift reports documenting financial transactions, guest issues, and operational activities for management review. Collaborate with housekeeping, maintenance, and security teams to address guest needs and resolve any issues swiftly. Skills Proven experience in hospitality management or hotel front desk operations with a focus on night audit functions. Strong customer service skills with the ability to problem-solve quickly and effectively while maintaining a positive attitude. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations better. Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) is essential. Knowledge of hotel emergency procedures and guest relations best practices to ensure safety and satisfaction. Excellent phone etiquette and communication skills for client interaction via phone or face-to-face. Experience working in resort environments or hotels with extensive guest services is preferred to enhance guest experiences during overnight hours. Join us as a Night Auditor where your energy meets excellence! Your dedication will help us deliver memorable stays for our guests while advancing your career in the vibrant world of hospitality management.

Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person