Hotel Night Auditor

Hotel Night Auditor Homewood Suites by Hilton - 3.6 Thornton, CO Job Details Part-time $19 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Bilingual Surveillance operations Record keeping Guest reservation booking Operations management Financial transaction processing Multilingual Phone communication Night audit Greeting customers Hotel and accommodations guest check-in Shift management Managing hospitality teams Hotel and accommodations guest inquiries Hotel and accommodations guest check-out Attention to detail Financial record maintenance Security system monitoring (security system operation) Hotel customer satisfaction operations Multi-line phone systems Hotel and accommodations guest complaints handling Hotel safety procedures Communication skills Balancing end-of-day transactions Entry level Business hotel experience Under 1 year Client interaction via phone calls Full Job Description Job Summary Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our hotel. In this vital role, you will oversee the night shift, providing exceptional guest services, managing front desk functions, and ensuring the accuracy of financial and operational records. Your enthusiasm for hospitality management and guest relations will help create a welcoming environment that leaves a lasting positive impression on our guests. If you thrive in a fast-paced setting, possess strong communication skills, and enjoy working overnight hours, this is the perfect opportunity to showcase your expertise in hotel management and customer service. Duties Greet and assist guests during the overnight shift with professionalism and warmth, ensuring a positive guest experience. Handle all front desk responsibilities, including check-ins, check-outs, and reservations using multi-line phone systems and phone etiquette best practices. Conduct nightly audits of guest accounts, ensuring accuracy in billing and financial records while reconciling daily transactions. Maintain security protocols by monitoring CCTV surveillance and conducting visual inspections of the property to ensure safety. Prepare detailed shift reports, incident logs, and audit documentation to support operational transparency and accountability. Respond promptly to guest inquiries or issues via phone or in person, demonstrating excellent guest relations skills. Collaborate with housekeeping and maintenance teams to address any overnight facility needs or guest requests efficiently. Uphold hospitality standards by providing exceptional customer service that reflects our commitment to guest satisfaction and hotel excellence. Requirements Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles. Strong knowledge of hotel management systems and multi-line phone systems. Excellent customer service skills with a friendly demeanor and professional phone etiquette. Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively. Ability to work independently during overnight hours while maintaining high attention to detail. Familiarity with guest services procedures, hotel safety protocols, and security measures such as CCTV monitoring. Exceptional communication skills to interact confidently with guests, team members, and emergency responders if needed. Previous experience working in resort or hotel environments is preferred but not required. Join us as a Night Auditor to be an integral part of our hospitality team—delivering memorable guest experiences while ensuring smooth overnight operations!

Job Type:

Part-time Pay:

$19.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person