Job Overview Join our vibrant hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this pivotal role, you will oversee the hotel's night-time financial transactions, maintain accurate records, and provide outstanding guest services during the quiet hours of the night. Your enthusiasm and professionalism will help uphold our commitment to hospitality excellence, creating a welcoming environment for guests arriving or departing after hours. This position offers an exciting opportunity to be the friendly face of our hotel during the night shift, ensuring safety, accuracy, and guest satisfaction around the clock. Responsibilities Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments, ensuring accuracy and completeness. Prepare detailed reports on daily revenue, occupancy, and other key operational metrics to support management decisions. Welcome and assist guests arriving or departing during overnight hours with check-in/check-out procedures while providing exceptional guest service. Respond promptly to guest inquiries or requests via phone or in person, demonstrating excellent phone etiquette and multi-line phone system skills. Monitor security systems such as CCTV cameras and conduct patrols of common areas to ensure safety and security for guests and staff. Handle guest complaints or issues with professionalism and a positive attitude, striving to resolve concerns efficiently. Maintain cleanliness and organization at the front desk area while adhering to hotel policies and procedures. Experience Prior experience in hospitality management or hotel operations is highly preferred. Strong knowledge of hotel management systems, front desk operations, and night audit procedures. Multilingual or bilingual abilities are a plus, enabling effective communication with diverse guests. Demonstrated excellence in customer service and guest relations within a resort or hotel environment. Familiarity with multi-line phone systems, phone etiquette, and hotel guest services standards. Experience working in a fast-paced hospitality setting with a focus on accuracy and attention to detail. Passion for hospitality management combined with excellent communication skills to foster guest satisfaction across diverse populations. Join us as a Hotel Night Auditor where your dedication to hospitality management will shine through every interaction!

Pay:

$16.50 - $17.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person