Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you'll oversee the night shift at the front desk, manage guest accounts, and uphold exceptional guest services. Your proactive attitude will help maintain the safety, security, and smooth functioning of our hotel during nighttime hours. This position offers an exciting opportunity to showcase your hospitality management skills while providing a welcoming experience for our guests. This position will entail mainly Friday & Saturday nights. Responsibilities Greet and assist guests with check-in and check-out procedures during overnight hours, ensuring a positive experience. Audit guest accounts for accuracy, resolve billing discrepancies, and process payments efficiently. Monitor hotel security. Handle guest inquiries, requests, and complaints with professionalism and a friendly attitude. Maintain detailed logs of nightly activities, incidents, and shift reports to ensure clear communication between shifts. Manage multi-line phone systems to answer inquiries promptly and direct calls appropriately. Support front desk operations by managing reservations, cancellations, and guest information updates. Skills Strong background in hospitality management with experience in hotel or resort environments. Excellent customer service skills with a focus on guest relations and satisfaction. Bilingual or multilingual abilities to communicate effectively with diverse guests. Proficiency in hotel management software and familiarity with night audit procedures. Exceptional phone etiquette and experience handling multi-line phone systems. Knowledge of front desk operations, including guest check-in/out processes and reservation management. Ability to remain calm under pressure while managing multiple responsibilities during overnight shifts. This role is perfect for motivated individuals passionate about hospitality who thrive in a fast-paced environment and enjoy providing memorable guest experiences around the clock. Join us to be part of a vibrant team dedicated to excellence in hospitality management!

Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person