About us Hyatt Place Melbourne/Palm Bay is a contemporary hotel located in Florida's Space Coast, offering modern accommodations and exceptional service. With spacious rooms, a 24-hour business center, and a range of amenities, we cater to both business and leisure travelers. Our inviting atmosphere and convenient location make us the ideal choice for a comfortable and memorable stay.

Position Overview:

As a Night Auditor at Hyatt Place, you will oversee the hotel's night operations, balancing guest satisfaction with administrative tasks, including financial reconciliation. You are the main point of contact for our guests, ensuring their comfort and safety during the night hours. You'll maintain the welcoming, hospitable environment Hyatt Place is known for while ensuring financial accuracy and smooth operations at the start of each day.

Key Responsibilities:

Guest Services:

Greet and assist guests with check-in/check-out processes in a friendly and efficient manner. Respond to guest inquiries or requests, providing helpful and accurate information. Ensure the security and comfort of guests during the night, handling any issues with discretion and efficiency. Maintain a clean and organized lobby area, including setup for breakfast service.

Financial Responsibilities:

Perform nightly financial audits, including balancing room charges, verifying revenue reports, and processing payments. Complete end-of-day reports and reconcile accounts to ensure accurate daily financial records. Prepare financial statements and reports for management.

Administrative Duties:

Monitor property safety and security, conducting property walks and identifying any areas of concern. Manage front desk operations, including taking reservations, handling cancellations, and processing late check-outs. Assist in daily setup of meeting rooms or event spaces, as needed.

Collaboration:

Coordinate with the housekeeping and maintenance teams to resolve any guest requests or room issues. Communicate with incoming morning staff to ensure a smooth handover of duties and updates.

Benefits:

Prior experience in hospitality or customer service is preferred. Strong attention to detail and problem-solving skills. Proficiency with property management systems (PMS) and financial auditing tools. Excellent communication skills, with the ability to multitask under pressure. Ability to work independently during overnight hours. High school diploma or equivalent; additional education in hotel management is a plus.

Physical Requirements:

Ability to stand for extended periods and lift light to moderate objects. Comfortable working in a fast-paced environment during late-night or early-morning hours.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Palm Bay, FL 32905 (Required) Ability to

Relocate:

Palm Bay, FL 32905: Relocate before starting work (Required)

Work Location:

In person