Job Summary Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of service. Your proactive approach will help uphold the hotel's reputation for excellence, ensuring safety, accuracy in financial transactions, and smooth communication between departments. If you thrive in a fast-paced environment and excel at multitasking, this is your opportunity to shine in a vibrant hospitality setting. Responsibilities Conduct the nightly audit process, verifying and reconciling all financial transactions using property management systems (PMS) such as OPERA or similar platforms. Prepare detailed reports on daily revenue, occupancy, and other key metrics to support management decision-making. Manage guest check-ins and check-outs during overnight hours with professionalism and efficiency, ensuring a positive experience for all visitors. Respond promptly to guest inquiries via phone or in person, providing exceptional customer service and resolving issues with a friendly, solution-oriented approach. Monitor security systems and perform routine safety checks to uphold hotel emergency procedures and guest safety protocols. Maintain accurate records of arrivals, departures, reservations, and billing information while safeguarding sensitive data. Collaborate with housekeeping, maintenance, and front desk teams to ensure all guest needs are met during the night shift. Requirements Proven experience in hospitality management or hotel front desk operations; prior night audit or hotel experience is highly preferred. Strong knowledge of property management systems (PMS), especially OPERA or similar platforms. Excellent customer service skills with the ability to communicate effectively in multiple languages; bilingual or multilingual abilities are a plus. Familiarity with hotel emergency procedures and safety protocols to handle unforeseen incidents confidently. Exceptional phone etiquette and communication skills for client interaction and internal coordination. Ability to problem-solve efficiently under pressure while maintaining a positive attitude. Previous experience working with hospitality reservation systems and guest relations is advantageous. Join us in creating memorable stays for our guests while advancing your career in hospitality! We value energetic professionals who are committed to delivering outstanding service around the clock—your dedication makes all the difference in our vibrant hotel environment.

Pay:

From $15.00 per hour

Work Location:

In person