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WoodSpring Suites Pensacola West

Night Auditor

Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
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Job Description

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest's stay, from check-ins and reservations to balancing financial reports, while upholding our property's vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you're ready to contribute to a welcoming and professional atmosphere, we'd love to hear from you!
Compensation:
$15 - $16 hourly
Responsibilities:
Prepare and distribute nightly reports, ensuring accurate financial and operational records. Address guest inquiries about hotel services, amenities, and local attractions. Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression. Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction. Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
Qualifications:
Strong customer service skills with a guest-focused approach. Physical ability to stand, walk, and lift up to 25 pounds as needed. Experience in hospitality is preferred but not required—we welcome applicants at all experience levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proven customer service experience with a strong guest-focused mentality About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners