Job Summary We are seeking a detail-oriented and customer-focused Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the night shift, handling guest inquiries, managing reservations, and performing essential accounting duties. This position requires a blend of hospitality management skills and attention to detail to provide exceptional service to our guests while maintaining accurate financial records. Responsibilities Conduct night audits by verifying all revenue transactions and ensuring accuracy in financial reporting. Provide outstanding customer service by addressing guest inquiries, resolving issues, and ensuring a pleasant stay. Manage phone systems effectively, handling incoming calls with professionalism and courtesy. Process check-ins and check-outs for guests, ensuring all necessary information is collected and recorded accurately. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Prepare daily reports summarizing hotel operations and financial performance for management review. Collaborate with other departments to ensure seamless guest experiences and address any operational challenges. Uphold high standards of cleanliness and organization in the front desk area. Experience Previous experience in hotel management or hospitality management is preferred. Familiarity with night audit procedures is a plus. Strong customer service skills with a focus on guest satisfaction. Proficiency in using phone systems and handling multiple calls efficiently. Bilingual candidates are encouraged to apply as communication with diverse guests is essential. Experience in resort or hotel environments is advantageous. Excellent phone etiquette and interpersonal skills are required for effective communication with guests. Join our team as a Night Auditor where your contributions will be valued, and you will have the opportunity to create memorable experiences for our guests!

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount

Work Location:

In person