Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your proactive attitude and hospitality expertise will contribute to a welcoming environment that keeps guests satisfied and operations running smoothly through the night. This paid position offers an exciting opportunity to showcase your hotel management skills while providing outstanding guest relations in a vibrant hospitality setting. Responsibilities Greet and assist guests arriving or departing during overnight hours with professionalism and warmth, ensuring excellent customer service at all times Conduct nightly audits of guest accounts using property management systems (PMS) such as OPERA, verifying charges, payments, and reservations for accuracy Manage front desk operations including check-ins, check-outs, and handling guest inquiries via multi-line phone systems with courteous phone etiquette Respond promptly to guest requests, resolve issues efficiently, and provide solutions that enhance guest satisfaction Maintain security by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures to ensure a secure environment for guests and staff Prepare detailed shift reports, incident logs, and financial summaries to ensure accurate record-keeping for management review Collaborate with housekeeping and maintenance teams to address any guest room or facility concerns swiftly and effectively Qualifications Proven experience in hospitality management or hotel front desk operations, preferably with resort experience or in a hotel environment Strong knowledge of property management systems (PMS), especially OPERA or similar platforms Excellent customer service skills with the ability to problem-solve quickly and professionally in a fast-paced setting Multilingual or bilingual abilities are highly desirable to serve diverse guest needs effectively Familiarity with hotel emergency procedures, guest relations strategies, and night audit processes is preferred Exceptional communication skills via phone and in person, demonstrating professionalism and attentiveness Ability to work independently during overnight shifts while maintaining high standards of hospitality excellence Join us in delivering memorable guest experiences through energetic service and meticulous attention to detail. Your dedication will help create a welcoming atmosphere that keeps our guests returning night after night!

Pay:

From $11.00 per hour

Benefits:

Employee discount

Work Location:

In person