Job Summary Join our dynamic hospitality team as a Night Auditor/Front Desk Associate, where your energy and customer-focused mindset will shine! In this vital role, you will oversee overnight front desk operations, ensuring seamless guest experiences while maintaining the highest standards of hospitality. Your proactive approach will support hotel management by handling guest inquiries, managing reservations, and executing the night audit process with precision. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering exceptional guest services, this is the perfect opportunity to grow your career in the hospitality industry. Responsibilities Greet and assist guests with check-in and check-out procedures during overnight hours, providing friendly and efficient service. Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and completeness. Conduct the nightly audit process by reconciling accounts, verifying billing accuracy, and preparing financial reports for management review. Handle guest requests, inquiries, and complaints promptly to ensure a positive experience and resolve issues effectively. Maintain security protocols by monitoring CCTV surveillance, conducting property inspections, and managing access control for staff and guests. Respond to emergency situations following hotel emergency procedures, ensuring guest safety at all times. Communicate with guests via multi-line phone systems using professional phone etiquette to provide information or transfer calls as needed. Document shift activities thoroughly through shift reports, incident logs, and audit documentation to ensure operational continuity. Support front desk operations by managing multi-tasking responsibilities including guest relations, phone communication, and administrative tasks during overnight shifts. Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort environment. Familiarity with hotel management software such as OPERA or other property management systems (PMS). Strong customer service skills with the ability to problem-solve efficiently while maintaining professionalism. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Knowledge of hotel emergency procedures and safety protocols is essential for guest security. Excellent phone communication skills with proficiency in multi-line phone systems and phone etiquette. Previous night audit experience is preferred but not mandatory; training will be provided for the right candidate. Ability to work independently during overnight hours while managing multiple responsibilities confidently. Join us in creating memorable experiences for our guests while advancing your career in hospitality! We value energetic professionals who are committed to delivering outstanding service around the clock.

Pay:

$14.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person