Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, a vital role that ensures seamless overnight operations and exceptional guest experiences. As the Night Auditor, you'll be the first line of support during the nighttime hours, managing front desk responsibilities, reconciling daily financial transactions, and maintaining the safety and security of our property. Your energetic approach and attention to detail will help uphold our standards of hospitality excellence while providing a welcoming environment for our guests. This paid position offers an exciting opportunity to develop your hotel management skills and contribute to a vibrant guest-centered atmosphere. Duties Oversee overnight front desk operations, including guest check-ins, check-outs, and reservations using property management systems such as OPERA or similar platforms. Reconcile daily financial transactions, prepare audit reports, and ensure accuracy in billing and account balances. Handle guest inquiries, resolve issues promptly with customer service problem-solving skills, and provide exceptional guest relations to enhance overall satisfaction. Monitor hotel security through CCTV surveillance, conduct safety inspections, and implement emergency procedures when necessary to ensure guest and staff safety. Maintain detailed shift reports, incident logs, and documentation related to property management and security activities. Communicate effectively with guests via phone or in person, demonstrating excellent phone etiquette and client communication skills. Support hotel management by assisting with administrative tasks and ensuring compliance with hospitality standards and protocols. Experience Proven experience in hospitality management or hotel front desk operations is preferred, especially within resort environments or properties utilizing PMS like OPERA. Strong knowledge of hotel emergency procedures, guest services, and property management systems (PMS). Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively. Excellent customer service skills with a focus on hospitality excellence and guest relations. Prior night audit experience is advantageous but not mandatory; training will be provided for candidates eager to learn. Familiarity with hotel emergency protocols, phone communication etiquette, and hospitality reservation systems will set you up for success. Previous experience working in a fast-paced hotel environment that values proactive problem-solving and attentive client communication. Embark on a rewarding career where your energy fuels memorable guest experiences! We are committed to fostering an inclusive environment that values your skills and dedication—apply today to become an integral part of our hospitality family!

Pay:

From $13.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person