Holiday Inn Express CVG is seeking a Night Auditor (Front Desk Agent 11:00pm to 7:00am) to join our team. We are looking for team players with high energy, upbeat personality, and outstanding customer service skills!

Responsibilities:

Exceptional guest service delivery with problem resolution ability Excellent communication and phone skills Process all guest check-ins, check-outs, room assignments, and room change/guest requests Answer, record, and process all guest calls, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Ability to understand and uphold hotel and brand standards and expectations General office up keeping and ensuring public areas are cleaned and replenished as needed Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs Computer skills Ensure night audit process is completed and checked Setting up breakfast Acting as MOD on property overnight Capacity to stand or walk for an extended period of time. Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Job Type:

Part-time Pay:

From $16.00 per hour

Benefits:

401(k) Employee discount Flexible schedule People with a criminal record are encouraged to apply

Work Location:

In person