Night Auditor NOLA Hotel Management Inc. Metairie, LA Job Details Part-time From $13.50 an hour 22 hours ago Benefits Employee discount Qualifications Physical security Hotel policy compliance Property management tools Resort experience Operations management Multilingual Phone communication Night audit Hotel emergency procedures Security systems knowledge Multi-line phone systems Hotel and accommodations guest complaints handling Hotel safety procedures Office phone management Full Job Description Overview Join our dynamic hospitality team as a Night Auditor and become the vital link between our guests and seamless overnight operations. In this energetic role, you will ensure the accuracy of financial transactions, uphold exceptional guest service standards, and maintain the safety and security of the property during nighttime hours. Your proactive approach will help deliver a welcoming atmosphere while managing administrative tasks efficiently, setting the stage for a memorable guest experience every night. Duties Perform nightly audit procedures to verify and reconcile daily financial transactions using property management systems (PMS) such as OPERA or similar platforms. Greet guests arriving during late hours with professionalism, warmth, and excellent phone etiquette, providing prompt assistance and information. Manage front desk operations including check-ins, check-outs, and reservation modifications with attention to detail and hospitality management best practices. Respond swiftly to guest inquiries, resolve issues proactively, and ensure guest satisfaction through effective customer service problem-solving. Conduct security checks of the premises, monitor CCTV footage, and follow hotel emergency procedures to maintain safety throughout the night shift. Prepare detailed shift reports, incident logs, and financial summaries to ensure accurate record-keeping for management review. Handle multi-line phone systems efficiently while communicating clearly with guests, vendors, and team members in multiple languages or bilingual settings as needed. Requirements Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience. Familiarity with property management systems (PMS), especially OPERA or equivalent hotel management software. Strong customer service skills with a focus on guest relations and client communication. Ability to manage multi-line phone systems and demonstrate excellent phone etiquette. Knowledge of hotel emergency procedures, security protocols, and night audit processes. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Excellent problem-solving skills combined with a positive attitude and energetic work ethic. Embark on a rewarding career where your hospitality expertise makes a real difference! We are committed to fostering an inclusive environment that values your skills in guest services, security, and operational excellence—all while offering opportunities for growth within our vibrant team.

Pay:

From $13.50 per hour

Benefits:

Employee discount

Work Location:

In person