Responsibilities:

Checking guests in and out as needed
Respond to all guest requests/complaints during audit shift and resolve according to guest service guidelines
Answer hotel phone for internal and external callers
Assist in cleaning and maintaining common areas as needed
Assist in preparation of guest breakfast
Maintain and promote a positive and cooperative work relationship with all other hotel departments and associates
Handle other duties as directed by the Guest Services manager or General Manager
Post guest charges and verify, track, and balance cash and credit card receipts, vouchers, and direct bill accounts
Run all required computer audit reports in a timely manner
Investigate and analyze out-of-balance situations, providing solutions and communicating issues to guest services manager for follow up
Understand and comply with all emergency, safety and security procedures
Monitor all activity in the hotel during audit shift hours using security cameras and physically inspecting hotel grounds.
Follow appropriate procedures for securing hotel property, parking and pool areas.
Passionate about interacting with people and serving others.
Excellent communication, motivational and leadership skills.
Strong organizational skills and attention to detail.
Willing to work overnight shift (usually 11pm-7am) alone on weekdays and/or weekends.
Able to handle stressful situations and solve problems in a calm, professional manner.

Physically able to perform all job responsibilities including standing for extended periods and lifting up to 50 pounds. Strong computer skills.

Pay:

From $18.00 per hour

Work Location:

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