Core Responsibilities The role is divided into two primary functions: guest services and financial auditing. Financial Auditing & Bookkeeping Balance the

Books :

Reconcile daily financial transactions, including room charges, restaurant/bar bills, and credit card batches.

Audit Reports :

Generate and distribute end-of-day reports (e.g., occupancy rates, revenue summaries) for management and accounting.

Verify Accuracy :

Investigates and resolves discrepancies in guest folios or department ledgers.

System Maintenance :

Run the "Night Audit" process in the Property Management System (PMS) to close the current business day and open the next.

Guest Services & Front Desk Reception Duties :

Process late-night check-ins and early-morning check-outs.

Guest Support :

Respond to inquiries, handle complaints (e.g., noise, maintenance), and manage requests like wake-up calls or extra amenities.

Concierge Services :

Provide local information, directions, and arrange transportation for guests.

Safety & Operations Security Monitoring :

Conduct security walks, monitor surveillance cameras, and implement emergency protocols if necessary.

Shift Handover :

Prepare detailed notes for the morning shift regarding maintenance needs, guest issues, or occupancy status.

Operational Support :

May assist with light cleaning of the lobby or setting up early-morning breakfast service.

Pay:

$13.75 - $14.75 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person