Hotel Night Auditor Hotel Houze Detroit, MI Job Details Part-time From $17 an hour 1 day ago Benefits Employee discount Qualifications Customer communication Night audit Attention to detail Decision making Document review Cleaning Receptionist experience within hospitality industry

Full Job Description Part-Time Night Auditor Hotel Houze Detroit Downtown Schedule:

Saturday & Sunday | 11:00 PM - 7:00 AM Part-Time | 16 Hours Per Week Hotel Houze Detroit Downtown is seeking a reliable, professional, and highly responsible Part-Time Night Auditor to oversee our front desk and hotel operations during the overnight shift. This position is ideal for someone who is dependable, comfortable working independently, attentive to detail, and capable of handling guest needs and unexpected situations during overnight hours. Schedule This is a dedicated weekend overnight position:

Saturday:

11:00 PM - 7:00

AM Sunday:

11:00 PM - 7:00 AM Applicants must have reliable transportation and consistent availability for both scheduled shifts. Key Responsibilities The Night Auditor serves as the primary hotel representative during the overnight hours and is responsible for maintaining a professional, safe, and responsive front desk operation.

Responsibilities include:

Remain present, awake, alert, and attentive at the front desk throughout the entire shift. Welcome and assist arriving guests with check-in and hotel information. Assist in-house guests with questions, requests, concerns, and room-related issues. Monitor reservations, arrivals, departures, room assignments, and guest accounts. Complete overnight audit procedures and ensure hotel transactions and records are accurate. Review guest folios, payments, charges, deposits, and reservation information for accuracy. Process payments and follow established hotel payment procedures. Monitor hotel communication systems and respond promptly to guest calls and messages. Assist guests experiencing digital key or room-access issues. Coordinate with overnight security when appropriate. Monitor the lobby and front desk area and report suspicious activity or safety concerns. Respond appropriately to emergencies, alarms, guest incidents, maintenance problems, or other overnight situations. Document incidents and important overnight activity for management and the morning team. Maintain an organized, professional, and clean front desk/lobby environment. Prepare a clear handoff for the morning shift regarding unresolved issues, guest requests, maintenance concerns, room status, and other important information. Follow Hotel Houze policies, procedures, privacy requirements, and guest-service standards. Perform additional front desk and operational duties as assigned. What We Are Looking For The ideal candidate is: Extremely dependable and punctual. Comfortable working independently overnight. Professional and respectful when communicating with guests. Able to remain awake and attentive for the entire shift. Calm and capable of making sound decisions when unexpected situations occur. Detail-oriented and comfortable working with reservation and payment information. Comfortable using computers, hotel systems, email, and guest messaging platforms. Able to communicate clearly with guests, security, housekeeping, maintenance, and management. Able to document incidents and communicate important information accurately. Trustworthy and capable of working with limited direct supervision. Previous hotel, front desk, customer service, overnight, or night audit experience is preferred, but we are willing to consider candidates with strong reliability, professionalism, and the ability to learn quickly. Important Expectations The overnight shift requires a high level of responsibility. The Night Auditor is often the primary hotel employee available to assist guests during these hours. Sleeping while on duty is strictly prohibited. The Night Auditor must remain awake, accessible, and prepared to respond to guests, emergencies, alarms, security concerns, and operational issues throughout the entire shift. Reliability is essential. Because this position provides overnight coverage, consistent attendance and arriving on time for every scheduled shift are critical. About Hotel Houze Hotel Houze Detroit Downtown offers apartment-style accommodations in downtown Detroit with full kitchens, in-unit washer/dryers, and the convenience of a hotel environment. Our team is focused on providing guests with a responsive, professional, and comfortable experience from arrival through departure.

Job Type:

Part-Time Expected Hours:

Approximately 16 hours per week

Schedule:

Saturday & Sunday, 11:00 PM - 7:00

AM Pay:

From $17.00 per hour Expected hours: 16.0 - 24.0 per week

Benefits:

Employee discount

Work Location:

In person