The Night Auditor / Valet Agent is responsible for overseeing overnight hotel operations while ensuring exceptional guest service, accurate financial reporting, and property safety. This role serves as the overnight Manager on Duty (MOD), handling guest concerns, completing nightly audit procedures, balancing accounts, processing reservations and payments, and maintaining effective communication between departments. The position also supports front desk operations by providing a welcoming, professional, and efficient guest experience.

Essential Duties & ResponsibilitiesGuest Service & Front Desk Operations

• Greet, register, and suggestively sell guest rooms; issue room keys, assign rooms, and schedule wake-up calls.
• Assist guests with check-in/check-out, travel information, special requests, and service recovery.
• Answer and route internal and external calls professionally using prescribed procedures.
• Provide information regarding hotel services, local attractions, and travel directions.
• Maintain a clean, organized, and welcoming lobby and front desk area.
• Accurately compute bills, collect payments, make change, and prepare deposits following Compass45 cash-handling procedures.
• Make, confirm, and cancel reservations via phone, computer, and written correspondence.
• Post room, food, beverage, and miscellaneous charges to guest ledgers.
• Secure guest valuables in hotel safes or safe-deposit boxes.
• Record and communicate guest requests and concerns to the appropriate departments and ensure timely follow-up.
• Maintain accurate shift logs to support consistent communication between shifts.

Night Audit & Financial Accuracy

• Complete nightly audit procedures, ensuring all entries are accurate, balanced, and posted on time.
• Enter daily changes and balance guest, house, city ledger, guest tray, and advance deposit accounts.
• Reset the property management system for the next business day.
• Print, review, and distribute night audit reports according to established guidelines.

Safety, Security & MOD Responsibilities

• Serve as the Hotel Manager on Duty during overnight hours, following all MOD communication and emergency procedures.
• Ensure guest and property safety by adhering to established security protocols, including fire, tornado, key control, and guest privacy procedures.
• Monitor property activity and respond appropriately to incidents and emergencies.
• Sort, date-stamp, and distribute incoming mail, faxes, and messages.

Additional Operational Support

• Support housekeeping, maintenance, and other departments as needed to ensure smooth hotel operations.
• Assist housekeeping with laundry duties, including washing, folding, sorting, and stocking linens.
• Help with general cleaning tasks such as maintaining guest-facing areas.
• Assist with breakfast setup and breakdown, including arranging food items, restocking supplies, and maintaining cleanliness of the breakfast area in accordance with hotel standards.
• Assist with package delivery, guest amenities, and special requests in a timely manner.
• Help maintain cleanliness and organization of the lobby, front desk and back office areas,
• Communicate operational updates and guest needs clearly between departments and shifts.
• Provide backup support for luggage handling, luggage storage, and guest arrival/departure flow.

Valet & Shuttle Responsibilities

• Safely park and retrieve guest vehicles in a timely and professional manner.
• Greet guests upon arrival and departure and assist with luggage when needed.
• Maintain accurate records of vehicle information, keys, shuttle schedules, and parking locations.
• Operate the hotel shuttle safely and courteously while transporting guests to and from designated locations.
• Conduct routine inspections of shuttle vehicles and report maintenance or safety concerns immediately.
• Ensure shuttle vehicles remain clean, fueled, and properly stocked at all times.
• Follow all valet and shuttle safety procedures and operate guest and company vehicles responsibly.
• Report any vehicle damage, accidents, incidents, or safety concerns immediately to management.
• Ensure key storage areas, shuttle, guest vehicles, and parking areas remain organized and secure.
• Assist with traffic flow and guest arrivals during high-volume periods.
• Provide guests with information regarding hotel services, directions, local attractions, and shuttle availability.
• Support front desk operations during slower valet or shuttle periods while maintaining awareness of arriving and departing vehicles.
• Adhere to all hotel cash-handling, key-control, and guest privacy procedures.
• Maintain a valid driver's license and acceptable driving record in accordance with hotel insurance requirements.

Qualifications

• Previous hotel, front desk, customer service, or cash-handling experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Basic computer knowledge and ability to learn hotel operating systems.
• Reliable attendance and punctuality required.
• Ability to maintain professionalism and composure in high-pressure situations.
• Flexible schedule including weekends and holidays.

Physical DemandsThe physical requirements of this position include:

• Regular standing, walking, talking, hearing, and use of hands for handling or feeling.
• Frequent reaching with hands and arms.
• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, crawling, or smelling.
• Ability to lift and/or move up to 50 pounds.
• Ability to maintain alertness and work independently throughout the overnight shift.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Overnight shifts, typically between 11:00 PM and 7:00 AM.
• Work is performed in a hotel environment with regular interaction with guests, team members, and vendors.
• Employee may occasionally be exposed to stressful situations requiring quick decision-making and problem resolution.

Pay:

From $18.00 per hour

Benefits:

Employee discount Free parking Health insurance Paid time off

Work Location:

In person