PLEASE READ BEFORE APPLYING

Nigh Auditor 11p-7a

MUST ALSO BE AVAILABLE HOLIDAYS AND WEEKENDS

Overview Join our vibrant hospitality team as a Front Desk Agent, where your energy and dedication will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional environment. Your enthusiasm and attention to detail will help foster guest satisfaction and loyalty, making every stay special. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively resort setting. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out processes efficiently using hotel management software. Handle guest inquiries with enthusiasm, offering information about hotel amenities, local attractions, and services. Operate multi-line phone systems with excellent phone etiquette to assist callers promptly and courteously. Respond to guest requests and resolve issues swiftly to ensure maximum satisfaction. Maintain accurate records of reservations, cancellations, and guest preferences to enhance personalized service. Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are addressed promptly. Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy. Uphold security protocols by monitoring access points and ensuring the safety of guests and staff. Promote hotel amenities and services to maximize guest engagement and revenue opportunities. Assist in managing guest relations by addressing concerns proactively and professionally. Support team members with administrative tasks as needed, fostering a collaborative work environment. Experience Previous experience in hospitality management or front desk operations within a hotel or resort environment is highly desirable. Strong customer service skills with a passion for creating positive guest experiences. Multilingual abilities or bilingual proficiency are a significant advantage in serving diverse clientele effectively. Familiarity with hotel management systems, multi-line phone systems, and reservation software is preferred. Knowledge of hospitality best practices, including phone etiquette, guest relations, and security procedures. Experience handling night audit procedures or similar financial reconciliation tasks is a plus. Excellent communication skills combined with a professional demeanor to interact confidently with guests from all backgrounds. Ability to stay organized under pressure while maintaining a lively, energetic attitude that reflects our welcoming environment. Join us as a Front Desk Agent where your enthusiasm fuels memorable stays! We're committed to supporting your growth in the hospitality industry through comprehensive training and an engaging work atmosphere—making every day rewarding for both you and our guests!

PLEASE READ BEFORE APPLYING

Nigh Auditor 11p-7a

MUST ALSO BE AVAILABLE HOLIDAYS AND WEEKENDS

Job Type:

Full-time Pay:

$18.00 - $19.25 per hour

Experience:

Hotel:

1 year (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Shoreview, MN 55126 (Required)

Work Location:

In person