Job Overview Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guests and our hotel's seamless overnight operations. This energetic role offers an exciting opportunity to ensure guest satisfaction, uphold hotel standards, and maintain operational excellence during the nighttime hours. As a Night Auditor, you will oversee front desk activities, manage guest accounts, and handle emergency procedures with confidence and professionalism. Responsibilities Welcome and assist guests arriving or departing during overnight hours, providing exceptional customer service and resolving any issues promptly. Conduct nightly audits of guest accounts using ChoiceAdvantage. Manage front desk operations including check-ins, check-outs, reservations, and inquiries via multi-line phone systems and phone etiquette standards. Handle guest requests, complaints, or special needs with a problem-solving approach that promotes guest satisfaction and loyalty. Support hotel management by assisting with administrative tasks related to guest services, reservations, and property management systems (PMS). Qualifications Proven experience in hospitality management or hotel front desk operations, ideally within resort or hotel environments. Familiarity with hotel emergency procedures, guest relations, and hospitality standards for ensuring safety and guest satisfaction. Ability to work independently during night shifts while maintaining high energy levels and attention to detail.

Pay:

$15.00 - $16.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount

Work Location:

In person