Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations at our hotel. In this pivotal role, you will be the first point of contact for late-night guests, managing front desk responsibilities, verifying daily financial transactions, and maintaining guest satisfaction during the overnight shift. Your enthusiasm and professionalism will help create a welcoming environment that keeps our guests returning time and again. This position offers an exciting opportunity to develop your hospitality management skills while working in a lively, guest-focused setting. Duties Welcome and assist guests arriving during the night shift, ensuring a smooth check-in and check-out process with excellent customer service. Manage multi-line phone systems, respond to guest inquiries, and provide accurate information about hotel amenities and local attractions. Conduct nightly audits of guest accounts, verify billing accuracy, and reconcile financial transactions to ensure data integrity. Monitor security systems, conduct safety checks around the property, and report any suspicious activity or maintenance issues promptly. Prepare detailed shift reports, incident logs, and financial documentation to maintain operational transparency. Collaborate with housekeeping and maintenance teams to address guest requests or resolve issues efficiently. Uphold phone etiquette standards and ensure all guest interactions reflect our commitment to hospitality excellence. Qualifications Proven experience in hotel management or front desk operations within a resort or hotel environment is preferred. Strong customer service skills with the ability to handle guest concerns professionally and efficiently. Bilingual or multilingual abilities are highly desirable to serve our diverse guest base effectively. Familiarity with night audit procedures, hotel management software, and multi-line phone systems is advantageous. Excellent communication skills coupled with a friendly demeanor and positive attitude. Ability to work independently during overnight hours while maintaining high attention to detail. Previous experience in hospitality management or guest relations roles will set you apart. Join us in delivering memorable guest experiences through energetic service and meticulous attention to detail. We're committed to fostering a supportive environment where your hospitality skills can shine!

Pay:

$15.00 per hour Expected hours: 32.0 - 40.0 per week

Experience:

Hotel:

1 year (Preferred) Ability to

Commute:

Hannibal, MO 63401 (Required)

Work Location:

In person