$16.50/hr

POSITION PURPOSE

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

EXAMPLES OF DUTIES

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests and dates of stay. Confirm room rate visually, do not announce it. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances. Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed. Enter guest wake-up calls into the hotel phone system. Prepare night audit work sheet from the night audit reports.

Overnight shift:

11:00pm-7:30am / 5 nights per week.

Job Type:

Full-time Pay:

$16.50 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Work Location:

In person