Job Overview Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our welcoming hotel. In this vital role, you'll be the first point of contact for guests arriving late or departing early, providing exceptional guest services while maintaining the integrity of our property management systems. Your proactive attitude and hospitality expertise will help create a safe, efficient, and memorable experience for every guest during the overnight shift. Duties Greet and assist guests during late-night arrivals and early departures with professionalism and warmth. Manage front desk operations, including check-ins, check-outs, and reservations using property management systems such as OPERA or similar platforms. Conduct nightly audits of guest accounts, ensuring accuracy in billing and account adjustments as needed. Respond promptly to guest inquiries, requests, and complaints via multi-line phone systems and in person, providing exceptional customer service. Monitor hotel security through CCTV surveillance, perform safety checks, and follow hotel emergency procedures to ensure guest and staff safety. Prepare detailed shift reports, incident logs, and financial summaries to maintain accurate records of overnight activities. Collaborate with hotel management to resolve customer service issues efficiently while upholding brand standards. Skills Proven experience in hospitality management or hotel front desk operations with a strong understanding of property management systems (PMS) such as OPERA. Excellent customer service skills with a focus on problem-solving and guest relations. Multilingual or bilingual abilities are highly desirable to enhance client communication and guest interactions. Knowledge of hotel emergency procedures and safety protocols to handle unexpected situations confidently. Strong phone etiquette skills, including managing multi-line phone systems and professional client communication. Ability to work independently during night shifts while maintaining high energy levels and attention to detail. Experience in resort environments or with hospitality reservation systems is a plus. Embark on a rewarding career where your hospitality passion makes a difference! We are committed to supporting your growth with comprehensive training in hotel operations, customer service excellence, and emergency procedures—all while fostering a lively team environment that celebrates your contributions every night.

Pay:

$13.50 - $27.89 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person