Night Auditor/Guest Service Agent Connect Hotel Management Secaucus, NJ Job Details Full-time $18 an hour 1 hour ago Benefits Paid time off Employee discount Flexible schedule Qualifications Computer operation Customer service In-person customer service Answering guest questions English Windows High school diploma or GED Data entry Property management systems (PMS) Handling customer service requests Front desk Hotel and accommodations guest complaints handling Hotel experience Full Job Description Franchise hotel in Secaucus, NJ is looking for multiple professional, courteous, and talented Front Desk Agents for its team. Experience is a plus, however, quick learners adept at using computers, providing customer service, and able to understand basic accounting are encouraged to apply. Overnight (11PM to 7AM) and (3PM to 11PM) Prior hotel experience is a plus, especially with the Hotel Key property management system.

Responsibilities:

• Provide guest services. This includes providing guests with information such as nearby restaurants, sights, transportation, directions, etc.
• All desk clerks must be able to converse clearly in English with hotel guests, resolving any potential needs or complaints, in a courteous and sincere manner.
• Creating and modifying reservations.
• Post charges, all utilizing the computer system.
• Data entry. Minor data entry tasks during the night for hotel accounting purposes.
• Other responsibilities will include cleaning lobby and office areas and other clerical duties.

Requirements:

• Familiarity with Windows operating system
• Ability to learn hotel's reservation computer system
• Well spoken English, be able to converse face to face with guests
• Ability to politely and calmly resolve guest needs or complaints
• Able to use calculator
• Must be well groomed and presentable. Clothing worn must follow hotel guidelines.
• Respect towards coworkers, guests, and management.
• Punctuality
• must be on time
• Ability to lift 30lbs

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel:

1 year (Required) Customer service: 2 years (Required)

Work Location:

In person