Overview Join our dynamic hospitality team as a Night Auditor, where you'll play a vital role in ensuring seamless overnight operations at our hotel. This energetic position combines the responsibilities of front desk management, guest relations, and financial reconciliation, all while maintaining exceptional customer service standards. As a Night Auditor, you'll be the first line of support during the night shift, ensuring guest satisfaction and operational efficiency through your proactive approach and attention to detail. Your multilingual skills and hospitality experience will help create a welcoming environment for diverse guests from around the world. Duties Greet and assist guests with check-in and check-out procedures, providing friendly and efficient service using phone etiquette and multi-line phone systems Manage guest inquiries, resolve issues promptly, and ensure guest satisfaction through excellent customer service problem-solving skills Conduct nightly audits of property management systems (PMS) such as OPERA, verifying revenue reports, reservations, and billing accuracy Maintain accurate records of all transactions, including cash handling, credit card processing, and account adjustments Prepare detailed shift reports, incident logs, and audit summaries to ensure smooth handovers to morning staff Monitor hotel security protocols and emergency procedures to safeguard guests and staff during overnight hours Assist with reservations using hospitality reservation systems and update guest profiles to enhance personalized service Experience Proven experience in hospitality management or front desk operations within a hotel or resort environment Familiarity with property management systems (PMS), especially OPERA or similar platforms Strong knowledge of hotel emergency procedures, guest services, and guest relations best practices Multilingual or bilingual abilities are highly desirable to communicate effectively with international guests Excellent phone communication skills and proficiency in handling multi-line phone systems with professionalism and courtesy Previous night audit experience is preferred but not mandatory; training will be provided for qualified candidates Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail Join us as a Night Auditor to deliver memorable guest experiences while ensuring operational excellence during the quiet hours of the night. Your dedication to hospitality management combined with your problem-solving skills will make a lasting impact on our guests' stay!

Pay:

$18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Do you have open availability to work any day of the week, Sunday through Saturday?

Shift availability:

Overnight Shift (Required) Night Shift (Preferred) Day Shift (Preferred) Ability to

Commute:

Albuquerque, NM 87110 (Required)

Work Location:

In person