Test Center Administrator Worldwide Learning Services, Inc. Albany, NY Job Details Part-time | Full-time $17 - $20 an hour 5 hours ago Qualifications Computer operation Customer communication Administrative experience High school diploma or GED Attention to detail Security system monitoring (security system operation) Full Job Description Test Center Administrator (TCA) We are seeking responsible, professional, and detail-oriented individuals to join our team as Test Center Administrators (TCAs). The Test Center Administrator serves as the face of Prometric at the testing center and plays an important role in providing candidates with a professional, secure, and welcoming testing experience. TCAs are responsible for following established testing procedures, maintaining exam security, assisting candidates, and ensuring that all exams are administered according to Prometric policies and client requirements. This position is ideal for individuals who are dependable, comfortable working with computers, able to follow detailed procedures, and capable of remaining attentive in a structured and fast-paced testing environment. Key Responsibilities Welcome candidates and provide professional customer service throughout the testing process. Verify candidate identification and confirm testing eligibility before admission. Complete candidate check-in and check-out procedures accurately. Explain testing center rules and procedures clearly to candidates. Inspect candidates and personal belongings according to Prometric security procedures. Ensure prohibited items are properly stored before candidates enter the testing room. Assign candidates to designated testing stations. Monitor candidates throughout their exams to maintain test security and integrity. Conduct regular walkthroughs of the testing room and remain alert for prohibited items, suspicious activity, or testing policy violations. Monitor the testing environment using

CCTV/DVR

systems when required. Maintain a quiet, professional, secure, and organized testing environment. Assist candidates with basic testing-related or computer issues according to established procedures. Report technical problems, candidate incidents, testing irregularities, or security concerns to the appropriate supervisor. Complete required documentation and incident reports accurately. Follow all Prometric policies, procedures, confidentiality requirements, and security standards. Protect confidential candidate information and examination materials at all times. Prepare testing stations and testing rooms before candidates arrive. Perform opening and closing procedures as assigned. Maintain cleanliness and organization of the reception area, testing room, lockers, and other testing center areas. Work cooperatively with other Test Center Administrators and management to ensure efficient daily operations. Qualifications High school diploma or equivalent preferred. Strong attention to detail and ability to follow written procedures. Dependable, punctual, and professional. Strong communication and customer service skills. Comfortable working with computers and basic office technology. Ability to remain focused and attentive for extended periods of time. Ability to handle confidential information appropriately. Ability to enforce rules professionally and consistently. Able to remain calm and professional when dealing with difficult or stressful situations. Must be able to work independently as well as part of a team. Previous customer service, administrative, education, security, or testing-center experience is helpful but not required. Work Environment The Test Center Administrator works in a professional computer-based testing environment. Because exam security is a critical part of the position, employees must remain attentive and actively monitor the testing area throughout their shifts. This is an in-person position . Schedule The testing center is open from 7:30 AM to 5:00 PM .

Pay:

$17.00 - $20.00 per hour

Work Location:

In person