Check in guests, Check out guests, answer phones and take reservations Respond to guest complaints, requests and emergencies. Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with hotels standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Complete the Night Audit checklist. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Follow safety and emergency procedures according to Hotel standards. Deliver or assign delivery of Express Check-Out's. Complete any reports as requested by management in a timely manner. Perform any other duties as requested by the Guest Services Manager or any other member of management. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Provide information to guest and visitor inquiries Answer hotel telephones courteously and efficiently following Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Ensure overall guest satisfaction. Part-Time Overnight Hotel Position We are seeking a reliable and professional individual to join our hotel team as a part-time overnight employee.

Schedule:

• Fridays and Saturdays

• 11:00 PM to 7:00 AM The ideal candidate must be dependable, customer-service oriented, and comfortable working independently during overnight hours. Because our hotel operates 24 hours a day, seven days a week, applicants must also be available to work weekends and holidays as needed. Previous hotel or customer service experience is preferred but not required. If this schedule fits your availability and you are interested in the position, please apply through Indeed. We look forward to hearing from you!

Pay:

From $17.50 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off

Work Location:

In person