Night Auditor (Full and Part-Time) Hyatt Regency Rochester - 1.0 Rochester, NY Job Details Part-time | Full-time From $19 an hour 10 hours ago Qualifications Customer communication Night audit Upselling Cross-selling Driver's License Attention to detail Full Job Description

QUALIFICATIONS & SKILLS

Full or part-time with availability for varied overnight shifts. Must be available weekends. Prior experience in similar guest service role preferred. A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal communication skills. Friendly, outgoing personality. Organized and detail oriented with the ability to multi-task. Clean and valid NYS driver license.

ESSENTIAL JOB FUNCTIONS

Approach guest encounters in a friendly, service-oriented manner. Take an active role in understanding and anticipating guest needs to provide authentic and personalized service. Process guest check-ins/outs and assign rooms following the hotel's rate structures, discounts and sell/upsell strategies. Assist guests with reservations and pre-register and block reservations as needed. Accommodate special requests when possible. Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety deposit boxes, additional guest room keys, transportation needs, etc. Ensure a timely response to guest requests and address concerns beyond satisfaction. Collect payment and follow proper guest check and payment policies and procedures. Audit, balance, post and report on hotel charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, and over/short figures. Prepare and input statistics and income journal sheets for preparation of daily reports. Assist with shuttle transportation. Be on time and at work when scheduled, and in proper uniform. Maintain a consistent professional and positive attitude when communicating with guests, vendors and associates. Report any incidents of guest dissatisfaction and unusual matters of significance to manager / supervisor so that corrective measures may be taken. Ensure compliance with sanitation, safety, security and emergency procedures. Any other tasks / duties as requested by management. MC Management is an

Equal Opportunity Employer :

EOE Minorities / Females / Protected Veterans / Disabled. See additional legal notices and federal and state posters regarding employee rights at mcmanagementrochester.com. Requests for disability-related accommodation should be directed to the location you are applying to or the Human Resources Office at 585-546-1234.

Pay:

From $19.00 per hour Application Question(s): Are you 18 years of age or older? Are you available to work weekends and holidays? Have you previously worked for MC Management of Rochester? For part-time, please tell us what days you are available to work.

Shift availability:

Overnight Shift (Required)

Work Location:

In person