```Duties```

• Greet and welcome guests upon arrival
• Check-in and check-out guests efficiently and accurately
• Provide excellent customer service and address guest inquiries and concerns
• Handle guest complaints or issues in a professional and timely manner
• Assist guests with reservations, room assignments, and special requests
• Operate phone systems and handle incoming calls with proper phone etiquette
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required ```Skills```
• Strong guest service skills with a friendly and welcoming demeanor
• Excellent customer service skills with the ability to handle difficult situations diplomatically
• Proficient in front desk operations and hotel management software systems
• Multilingual abilities are a plus, especially in languages commonly spoken by hotel guests
• Knowledge of phone systems and ability to handle high call volumes
• Familiarity with night audit procedures is preferred but not required
• Attention to detail and ability to multitask in a fast-paced environment
• Strong communication skills, both verbal and written
• Ability to work independently as well as part of a team This position offers an opportunity to work in the hospitality industry, providing exceptional service to hotel guests.

If you have a passion for customer service and enjoy working in a dynamic environment, we encourage you to apply. Please note that this is a general job description for a Front Desk Agent position. Duties and responsibilities may vary depending on the specific hotel or establishment. Shifts are 11pm-7am experience a plus

Pay:

From $12.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

hotel front desk: 1 year (Preferred) Shift availability: Overnight Shift (Preferred) Ability to

Commute:

Williamsport, PA 17701 (Preferred)

Work Location:

In person