Hotel Night Auditor Baymont Inn and Suites - 3.0 Columbia, SC Job Details Part-time | Full-time $14 - $15 an hour 5 hours ago Qualifications Foreign language proficiency Customer communication Preparation of internal financial performance reports Confidential information handling Resort experience Night audit Financial records management Financial records review Attention to detail Financial record maintenance Property management systems (PMS) Security Multi-line phone systems Receptionist experience within hospitality industry Phone call management Full Job Description Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure our guests experience seamless service around the clock. This vital role combines hospitality management, guest relations, and administrative oversight to maintain the highest standards of guest satisfaction during overnight hours. As a Night Auditor, you'll be the friendly face welcoming late-night arrivals, managing front desk operations, and ensuring all financial and operational records are accurately maintained. If you thrive in a fast-paced environment and enjoy providing exceptional guest services, this is your opportunity to shine in a vibrant resort or hotel setting. Responsibilities Greet and assist guests arriving during overnight hours with professionalism and warmth, ensuring a positive first impression. Manage front desk operations including check-ins, check-outs, and handling guest inquiries with excellent phone etiquette and multi-line phone system proficiency. Conduct nightly audits of financial transactions, including verifying charges, balancing accounts, and preparing reports to ensure accuracy of daily revenue. Monitor security systems and conduct safety checks throughout the property to maintain a secure environment for guests and staff. Address guest concerns promptly and efficiently, providing solutions that enhance guest satisfaction and foster positive guest relations. Maintain detailed records of all transactions, incidents, and operational activities during your shift to ensure smooth handovers and compliance with hotel policies. Requirements Proven experience in hospitality or hotel operations, particularly in front desk or night audit roles within resorts or hotels. Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued. Knowledge of hotel management systems, multi-line phone systems, and front desk procedures. Exceptional organizational skills with keen attention to detail for balancing accounts and preparing accurate reports. Ability to handle sensitive situations discreetly while maintaining a friendly, professional demeanor at all times. Flexibility to work overnight shifts in a fast-paced environment that demands adaptability and quick thinking. Prior experience in guest services or guest relations roles is preferred; hospitality background is essential. Embark on a rewarding career where your dedication transforms guest experiences into memorable stays! We're committed to fostering an inclusive environment that values energetic professionals eager to deliver outstanding hospitality around the clock.

Pay:

$14.00 - $15.00 per hour

Work Location:

In person