JOB SUMMARY

The PT Overnight Front Desk Agent is responsible for providing a memorable experience for all guests throughout their stay, providing a warm welcome to all resort guests for late arrivals and maintaining the same Forbes Standard level of service provided throughout the daytime shifts, and into the overnight hours. This is an overnight position from 11:00pm to 7:00am. In addition to managing front office responsibilities throughout the night, the Night Auditor supports the transition to the day shift by assisting with early morning departures and setting up the complimentary continental breakfast, ensuring all food and beverage offerings are attractively presented, fully stocked, and ready for guests at the start of each day.

ESSENTIAL DUTIES & RESPONSABILITIES

Providing the Forbes Standard in customer service and telephone etiquette to all Inn guests and excellent service to all calls from Homes & Villa guests.
Welcoming all guests into the hotel with warmth and welcoming body language and smile.
Proficiency in check-in and check-out procedures, as well as an understanding of the guest folio and billing.
Specializing in problem resolution, utilizing creativity to solve guests dissatisfaction and going above and beyond to maximize the guest recovery
Clear communication with all departments of the resort to ensure all guest needs are met and exceeded
Attention to detail and abilities to multitask
Minimal In-Room Dining capabilities prepare and deliver overnight options to Inn guests while adhering to the Forbes Travel Guide Standards.

REQUIRED SKILLS DETAILS WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, outside weather conditions, extreme heat, risk of electrical shock, and risk of solar radiation. The noise level in the work environment is usually quiet. Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding. At times, stress can build from time limitations, customer demands, and heavy telephone usage. Flexible work hours and day/evening shift operations are involved.

REQUIRED EXPERIENCE

: Hotel Front Desk / Nigh Audit EDUCATION and/or

EXPERIENCE

High School Diploma or equivalent, Bachelor's Degree Preferred. Minimum of 2 years' experience in a hotel operations environment and customer service.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License Pay:

$19.00 - $20.00 per hour

Benefits:

Employee discount Free parking

Experience:

Front Desk:

1 year (Required)

Location:

Hilton Head Island, SC 29928 (Required) Shift availability: Overnight Shift (Required) Ability to

Commute:

Hilton Head Island, SC 29928 (Required)

Work Location:

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