Night Audit Legacy Ventures - 3.7 Knoxville, TN Job Details Part-time | Full-time 19 hours ago Qualifications Managing customer accounts Hotel and accommodations payment processing Confidential information handling Proactive hotel and accommodations guest assistance Maintaining an organized workspace Account maintenance Night audit Upselling Answering guest questions Cross-selling Financial records review Property management systems (PMS) Telephone systems Hotel daily report preparation Balancing end-of-day transactions Entry level

Full Job Description Company Overview:

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary:

The Night Auditor oversees overnight hotel operations, processes night audit reports, balances daily transactions, and responds to guest needs. This role performs clerical tasks, basic accounting, and ensures a safe, professional environment during third shift hours.

Key Responsibilities:

Process night audit reports and balance daily hotel operations in a timely and accurate manner. Deliver prompt, courteous service to guests. Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols. Monitor guest accounts, review credit activity, and take necessary action. Adhere to cash handling policies and procedures Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling. Complete all tasks outlined in the night shift checklist. Maintain a clean, professional appearance and organized work area. Stay informed about the hotel's surrounding area to assist guests. Ensure guest confidentiality and handle sensitive information discreetly. Foster a positive and professional environment with guests and team members.