What You'll Do:

Welcome Guests:

Be the friendly face that sets the tone for a memorable stay.

Recognize Loyal Guests:

Acknowledge Rewards Club members and returning guests, both in person and over the phone.

Manage Bookings:

Assist with reservations, suggest upgrades, and inform guests of ways to enhance their experience.

Handle Payments:

Process cash and credit transactions accurately and securely.

Check Guests In and Out:

Start and end every stay smoothly by verifying IDs, issuing room keys, and addressing requests.

Anticipate Guest Needs:

Record preferences and manage guest messages, requests, questions, and concerns.

Provide Local Expertise:

Help guests with bill inquiries and local recommendations, and escalate concerns to management when necessary.

Prioritize Safety:

Follow safety protocols, report incidents, and wear any required protective gear.

Support Your Team:

Step in on other tasks as needed to support colleagues.

Stock and Track Marketplace Items:

Restock the marketplace each shift and conduct inventory twice weekly for management.

What We're Looking For:

Great Communicator:

Able to handle both guest concerns and compliments with ease.

Problem-Solver:

Turn challenges into positive experiences for guests.

Tech-Savvy & Literate:

Confident in reading, writing, basic math, and computer skills.

Flexible Schedule:

Available to work nights, weekends, and holidays as required.

Educational Background:

High school diploma or equivalent; a degree is a plus but not required.

Experience Preferred:

At least one year in a front desk or guest services role is ideal.

Physical Strength:

Able to lift, push, and pull items up to 50lbs (23 kg), with occasional bending and kneeling.

Organized & Tidy:

Keep the front desk organized, assist with lobby cleanliness, and maintain a stocked and orderly marketplace.

Work Remotely:

No Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule

Education:

High school or equivalent (Required)

Experience:

Hotel:

1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Required) Ability to

Commute:

Memphis, TN 38105 (Required)

Work Location:

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