Night Auditor Country Inn and Suites By Radisson - 2.5 College Station, TX Job Details Part-time | Full-time $12 - $13 an hour 13 hours ago Qualifications Resort experience Multilingual Night audit Attention to detail Patrolling Full Job Description Job Summary Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure a seamless overnight operation. In this vital role, you will oversee the nightly financial reconciliation, guest check-ins and check-outs, and maintain the safety and security of the property. Your proactive approach will enhance guest experiences by providing exceptional customer service during nighttime hours, ensuring all hotel operations run smoothly until morning. This position offers an exciting opportunity to combine hospitality management skills with problem-solving expertise in a lively, guest-focused environment. Responsibilities Conduct nightly audits using property management systems (PMS) such as choice advantage to reconcile accounts, verify transactions, and prepare financial reports. Manage guest check-ins and check-outs efficiently, ensuring accurate billing and registration processes. Respond promptly to guest inquiries and requests via phone or in person, delivering outstanding customer service with professionalism and warmth. Maintain security protocols by monitoring CCTV surveillance, conducting patrols of the property, and adhering to hotel emergency procedures. Handle guest complaints or issues with tact and problem-solving skills to ensure guest satisfaction and positive relations. Prepare detailed shift reports, incident logs, and audit documentation for management review. Collaborate with front desk staff and hotel management to ensure smooth operations during overnight hours while maintaining high standards of hospitality. Skills Strong knowledge of hospitality management principles and hotel operations. Experience working with property management systems (PMS), especially OPERA or similar platforms. Excellent customer service skills with a focus on guest relations and client communication. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Familiarity with hotel emergency procedures, security protocols, and night audit processes. Exceptional phone etiquette and communication skills for handling reservations, inquiries, and guest interactions. Proven ability to solve customer service problems swiftly while maintaining a positive attitude in a fast-paced environment. Previous resort or hotel experience is preferred, especially within a hospitality setting that emphasizes guest satisfaction. This role is paid and ideal for individuals passionate about hospitality who thrive during night shifts, enjoy engaging with guests from around the world, and are eager to contribute to a welcoming environment that prioritizes safety, efficiency, and exceptional service.

Pay:

$12.00 - $13.00 per hour Expected hours: 24.0 - 40.0 per week

Work Location:

In person