Job Summary Join our dynamic hospitality team as a Part Time Night Audit, where you will play a vital role in ensuring seamless overnight operations at our hotel. This energetic position offers an exciting opportunity to showcase your customer service expertise, hospitality management skills, and attention to detail. As the Night Audit, you will be responsible for maintaining guest satisfaction, managing property management systems, and ensuring the accuracy of financial and operational records during the overnight shift. Your proactive approach will help uphold our commitment to exceptional guest experiences and smooth hotel functioning through the night. Duties Conduct nightly audits using property management systems (PMS) such as OPERA to reconcile daily financial transactions and ensure data accuracy. Provide outstanding guest services by addressing guest inquiries, resolving issues promptly, and delivering a welcoming atmosphere during the overnight hours. Manage front desk operations including check-ins, check-outs, and reservation modifications with professionalism and efficiency. Monitor hotel security protocols, including emergency procedures, to ensure guest safety and property integrity throughout the night. Prepare detailed shift reports, incident logs, and audit summaries to communicate operational status to daytime staff. Handle phone communication with guests, clients, and internal departments using proper phone etiquette and customer service problem-solving skills. Assist with special requests or guest relations issues to enhance overall guest satisfaction and loyalty. Qualifications Previous experience in hospitality management or hotel operations is highly preferred. Familiarity with property management systems (PMS), especially OPERA or similar platforms. Strong customer service skills with the ability to handle guest concerns professionally and efficiently. Multilingual or bilingual abilities are a plus, aiding in effective client communication across diverse guests. Knowledge of hotel emergency procedures and security protocols to ensure guest safety during overnight shifts. Excellent phone etiquette, communication skills, and problem-solving abilities are essential for success in this role. Resort experience or hotel experience is desirable for understanding high standards of guest relations and service excellence. This position offers a vibrant environment where your hospitality expertise makes a real difference! We value energetic team players committed to delivering exceptional guest experiences while maintaining efficient hotel operations during the night shift. Join us in creating memorable stays for our guests through your dedication and professionalism!

Pay:

$17.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person