The Night Audit Agent plays a critical role in ensuring financial accuracy and operational readiness for the hotel. By overseeing nightly audit procedures, reconciling revenue, and preparing the front office for the next day, this position directly contributes to maintaining profitability, guest satisfaction, and smooth operational flow. Acting as both a Guest Service representative and Manager on Duty during overnight hours, the role provides leadership and ensures that high service standards are consistently upheld.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

Conduct nightly audit procedures in line with hotel and company policies to ensure accurate allocation of revenue across all departments. Reconcile cash receipts and deposits, maintaining financial integrity and accountability. Prepare the front office for the upcoming day's operations, resetting systems and ensuring smooth business continuity. Serve as Manager on Duty overnight, handling guest service needs and representing hotel leadership. Perform PBX operator duties, supporting seamless communication. Participate in meetings and training programs to enhance skills and improve departmental performance. Greet guests warmly and provide exceptional service to ensure a positive and memorable stay. Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

Strong attention to detail with the ability to reconcile financial records accurately. Leadership presence during overnight hours with proven problem-solving and decision-making skills. Excellent communication and interpersonal abilities, fostering guest satisfaction and team collaboration. Flexibility and adaptability, with the capacity to manage multiple responsibilities simultaneously. Commitment to guest service excellence and professional hospitality standards.

PROFESSIONAL EXPERIENCE 1-2

years of hotel or guest service experience preferred. Prior exposure to front desk operations or auditing responsibilities is a plus.

ACADEMIC BACKGROUND

High School Diploma or equivalent required. Benefits Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee discounts Paid vacation & sick time