Overview Join our dynamic hospitality team as a Night Auditor / Front Desk Associate and become the welcoming face of our hotel during the overnight hours! This energetic role combines the essential responsibilities of guest service, front desk operations, and night audit procedures to ensure a seamless experience for our guests. You'll be the key point of contact for late-night arrivals, departures, and inquiries, all while maintaining the highest standards of hospitality management. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering exceptional guest experiences, this is your opportunity to shine! Duties Welcome guests with warmth and professionalism during late-night check-ins and check-outs, ensuring smooth and efficient service. Manage front desk operations including reservation handling using property management systems (PMS) such as OPERA or similar platforms. Conduct nightly audits of guest accounts, ensuring accuracy in billing and financial records while preparing reports for management. Respond promptly to guest requests, inquiries, and complaints via phone or in person, providing solutions that enhance guest satisfaction. Follow hotel emergency procedures diligently, including safety protocols and incident reporting to maintain a secure environment. Maintain detailed logs of all activities during your shift, including arrivals, departures, and any incidents or irregularities. Support guest relations by offering multilingual assistance when needed and ensuring every guest feels valued and cared for. Skills Proven experience in hospitality management or hotel front desk operations with familiarity in property management systems like OPERA. Strong customer service skills with an emphasis on problem-solving and effective client communication. Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively. Knowledge of hotel emergency procedures and night audit processes to ensure operational excellence during overnight shifts. Excellent phone etiquette and communication skills to handle reservations, inquiries, and guest interactions professionally. Experience with resort environments or hotel experience that emphasizes guest relations and hospitality excellence. Ability to work independently during night shifts while maintaining high energy levels and attention to detail. Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We're dedicated to supporting your growth with comprehensive training in hotel management practices, customer service excellence, and emergency protocols—empowering you to deliver memorable guest experiences every night.

Pay:

$10.00 - $13.00 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

Employee discount

Experience:

Hotel Front Desk /

Night Auditor:

1 year (Preferred)

Work Location:

In person