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Front Desk/Night Auditor
Job
MCM Grande FUNDome
Odessa, TX (In Person)
$33,280 Salary, Full-Time
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Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Handle guest inquiries and resolve any issues or complaints promptly and effectively
- Maintain a neat and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Conduct night audit procedures, including balancing accounts and preparing reports while working overnight.
- Ensure the safety and security of guests by following established procedures
- Provide excellent customer service, anticipating guest needs and exceeding expectations
- Answer phone calls and direct them to the appropriate department or individual
- Assist with other administrative tasks as needed.
Skills:
- Work on Excel and formulas while printing reports for the night before. While still checking people in and assuring all payments are being posted.
- Strong hospitality management skills, with a focus on guest relations
- Knowledge of hotel operations and procedures
- Experience in night audit functions is preferred
- Bilingual skills (if applicable) to effectively communicate with a diverse range of guests
- Excellent customer service skills, with the ability to handle difficult situations with professionalism and empathy
- Proficiency in using phone systems and demonstrating proper phone etiquette
- Strong organizational skills, with attention to detail and the ability to multitask effectively
- Ability to work independently as well as part of a team.
Note:
This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive. Other duties may be required as assigned by management.Job Type:
Full-time Pay:
$14.00- $18.