Responsibilities:

Greet and welcome guests in a friendly and professional manner
Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
Handle guest inquiries and resolve any issues or complaints promptly and effectively
Maintain a neat and organized front desk area
Assist with reservations and room assignments
Process payments and maintain accurate records
Conduct night audit procedures, including balancing accounts and preparing reports while working overnight.
Ensure the safety and security of guests by following established procedures
Provide excellent customer service, anticipating guest needs and exceeding expectations
Answer phone calls and direct them to the appropriate department or individual
Assist with other administrative tasks as needed.

Skills:

Work on Excel and formulas while printing reports for the night before. While still checking people in and assuring all payments are being posted.
Strong hospitality management skills, with a focus on guest relations
Knowledge of hotel operations and procedures
Experience in night audit functions is preferred
Bilingual skills (if applicable) to effectively communicate with a diverse range of guests
Excellent customer service skills, with the ability to handle difficult situations with professionalism and empathy
Proficiency in using phone systems and demonstrating proper phone etiquette
Strong organizational skills, with attention to detail and the ability to multitask effectively
Ability to work independently as well as part of a team.

This is an exciting opportunity for individuals who are passionate about hospitality and providing exceptional guest experiences. Join our team and contribute to creating memorable stays for our valued guests.

Note:

This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive. Other duties may be required as assigned by management.

Job Type:

Full-time Pay:

$14.00

$18.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Health savings account Paid time off

Experience:

Microsoft Excel:

1 year (Required) Shift availability: Overnight Shift (Required)

Work Location:

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