Night Auditor

The Night Auditor/Front Desk Agent acts as the face of the hotel and represents the hotel to the guest throughout all stages of the guest's stay. They provide the guests with the first impression of the hotel as well as the final goodbye upon departure. Night Auditors have responsibilities that range from checking the guests in/out, reporting any problems/needs to maintenance, making reservations and collecting payment etc., and hours are from 11pm until 7am. •Position is at the Aloft Dulles Airport North.

EDUCATION AND EXPERIENCE

Minimum of 1 year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills Ability to work overnight (11pm-7am)

JOB COMPETENCIES

Commitment to

Task:

Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills:

Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.

Flexibility:

Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative:

Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.

Managing Execution:

Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Teamwork:

Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

Job Type:

Part-time Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Work Location:

In person