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Hampton Inn Dublin Va.
Front Desk Clerk/Night Auditor
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Based on Virginia data
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What they do
A Night Auditor provides accounting of financial transactions for a hotel or hotel departments at the end of a business day. Reviews records of payments made during the day; prepares guest charges for the day ahead. Manages hotel activities and provides service to customers as needed during the night.
$33,013 / year median in Virginia
+8% projected growth
Job Description
Relief Hotel Front Desk Clerk to serve as the face of our business and senior management's connection with our guests. We're looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests' needs and complaints. You'll be corresponding with guests through email, over the phone and in person. If you've worked in the hospitality industry before, we definitely want to talk to you. However, we're willing to train the right applicant. Duties include, but are not limited to answering the phones at the front desk to respond to current and prospective guests' needs ,book reservations for individuals, families and groups as required,greet walk-in guests and guests with reservations,refer guests to local amenities and venues,communicate guests' requests and complaints to the appropriate department, handle monies, daily paperwork and other duties asked.