Hotel Night Auditor Holiday Inn Express and Suites Everett - 3.3 Everett, WA Job Details Part-time | Full-time From $19 an hour 7 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Resort experience Multilingual Night audit Attention to detail Multi-line phone systems Full Job Description Job Overview Holiday Inn Express & Suites Lynnwood/Everett seeking a dedicated and detail-oriented Hotel Night Auditor to join our team in Lynwood/Everett. This role is essential for ensuring smooth overnight operations, maintaining guest satisfaction, and supporting the overall management of the hotel. The ideal candidate will possess strong hospitality management skills, excellent customer service abilities, and experience in hotel operations. Bilingual or multilingual proficiency is highly valued to enhance guest relations and communication. This position offers an opportunity to work in a dynamic hospitality environment, providing critical support during night hours to ensure a seamless guest experience. Duties Perform nightly audit procedures, including balancing accounts and reconciling daily financial transactions Manage front desk operations during overnight hours, including check-ins and check-outs for late arrivals and early departures Respond promptly to guest inquiries, requests, and complaints with professionalism and courtesy Maintain accurate records of reservations, cancellations, and billing information Handle multi-line phone systems with proper phone etiquette to assist guests and coordinate with other departments Ensure the safety and security of the hotel premises during night shifts Prepare reports on daily financial activities and hotel occupancy for management review Support guest services by providing information about hotel amenities, local attractions, and transportation options Collaborate with housekeeping and maintenance staff to address any overnight issues or guest needs Skills Proven experience in hospitality management or hotel operations, particularly in night audit or front desk roles Strong customer service skills with a focus on guest satisfaction and guest relations Excellent communication skills, including phone etiquette and proficiency with multi-line phone systems Bilingual or multilingual abilities are preferred to serve diverse guests effectively Knowledge of hotel management software and reservation systems is advantageous Ability to handle multiple tasks efficiently while maintaining attention to detail during overnight hours Familiarity with hospitality standards, resort operations, and guest services best practices Professional appearance and demeanor suitable for representing the hotel brand during night shifts This role provides an excellent opportunity for individuals passionate about hospitality management to contribute to a welcoming environment while developing their skills in a fast-paced setting.

Pay:

From $19.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person