US Payroll Operations - Lead

JOB DESCRIPTION

Join our garnishment operations team and build your career in global payroll operations. You will lead U.S. payroll garnishment processing, strengthen resolution operations and payroll data governance, and partner across teams to deliver automation and process improvements. You will help ensure payroll outcomes are accurate, compliant, and delivered on time. As a Lead within our US Payroll Operations Garnishment Team, you will oversee end-to-end U.S. payroll garnishment processing and support resolution operations and payroll data governance. You will work with partners across Payroll, Human Resources, Legal, Compliance, and Technology to reduce operational risk, improve controls, and drive timely resolution of complex issues. You will contribute to automation initiatives that reduce manual effort and improve consistency and efficiency across the process. Job responsibilities Lead end-to-end administration of complex U.S. payroll garnishments to support compliance with federal, state, and local requirements. Oversee garnishment resolution operations, including research, root-cause analysis, and timely resolution of escalations and exceptions. Provide oversight of payroll data governance to support data integrity, accuracy, and adherence to payroll control standards. Use Oracle HCM Payroll to review, validate, and resolve complex garnishment transactions and related data issues. Partner with Payroll, Human Resources, Legal, Compliance, and Technology teams to resolve issues and mitigate operational risk. Support automation and process improvement initiatives to reduce manual effort and strengthen controls and efficiency. Review metrics, trends, and reports to identify risks, gaps, and improvement opportunities. Maintain audit readiness by keeping documentation, data quality standards, and control evidence current. Provide guidance and knowledge support to associates aligned to garnishment and resolution operations. Uphold confidentiality, regulatory compliance, and data protection standards across all payroll activities. Required qualifications, capabilities, and skills Bachelor's degree in Business, Finance or Human Resources. Five years of experience in payroll operations, garnishments, or Human Resources operations, including complex case resolution. Strong knowledge of U.S. payroll garnishment requirements and compliance expectations. Experience using Oracle HCM Payroll or a comparable payroll system. Experience supporting resolution operations and operational risk management. Strong attention to detail with the ability to assess data accuracy and control effectiveness. Ability to manage competing priorities and escalations in a deadline-driven environment. Strong communication skills, including the ability to engage senior stakeholders and cross-functional partners. Strong commitment to confidentiality, compliance, and data governance standards. Preferred qualifications, capabilities, and skills Experience leading or supporting payroll data governance initiatives. Experience using automation tools such as Alteryx. Experience supporting audits, controls testing, or regulatory reviews. Payroll, garnishment or Human Resources-related certification.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.