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FI
First Interstate BancSystem
Associate Community Banker
Career Insights for Personal Banker
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Based on Iowa data
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What they do
A Personal Banker works for a bank to sell bank services to individual clients. Promotes different account options, loans or other services to customers that have assets or deposits in that bank.
$71,533 / year median in Iowa
-5% projected decline
Job Description
- If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal .
ESSENTIAL DUTIES AND RESPONSIBILITIES
Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions. Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more. Performs Teller duties, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin. May engage in conversations about and process new consumer loan requests. Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions. Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—consistently utilizing 360 View to document referrals and other client activity. Builds client relationships through proactive outreach and follow‑up. Completes work accurately with minimal errors. Participates in volunteer activities and financial education efforts. Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training. Performs other duties as assigned.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.KNOWLEDGE, SKILLS AND ABILITIES
Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality. Uses tact and diplomacy effectively when interacting with clients and coworkers. Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills. Maintains working knowledge of digital platforms, CRM systems, and emerging technologies. Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization. Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rates and percentages and draw and interpret bar graphs. Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions. Able to solve problems involving a few concrete variables in standardized situations. Demonstrates timely completion of work and adjusts to workload demands to meet expected deadlines. Produces complete and accurate work, displaying pride and professionalism in all tasks. Takes personal initiative and serves as a positive example for others to follow.EDUCATION AND/OR EXPERIENCE
High School Diploma or General Education Degree (GED) required Banking or related experience requiredLICENSES AND CERTIFICATIONS
Registered Mortgage Loan Originator per the SAFE Act preferredPHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse- Frequently Handling
- Frequently Hearing
- Frequently Lifting
- Occasionally (up to 25 lbs) Sitting
- Occasionally Standing
- Frequently Talking
- Frequently Walking
- Occasionally Noise Level
- Moderate Typical Work Hours
- Vary based on scheduling and business need Regular and Predictable Attendance
- Required Travel
- as needed
- If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal .