1. Deliver Superior Customer Service & Customer Experience Ability to provide courteous, knowledgeable, and professional customer service on the telephone and via electronic communication. Ability to resolve complex, in-depth issues that often require lengthy phone calls or emails. Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions. Respond to incoming calls and emails in a timely manner Assists in providing troubleshooting and support to consumer online banking customers over the phone, or remotely using computer software. 2. Job Knowledge Strong knowledge of Digital Channel Products including, but not limited to, online banking, mobile banking, bill pay, mobile deposit, ACH, and debit cards. Process digital banking requests and applications, ensuring proper procedures are followed to minimize losses to the Bank and its customers. Provide accurate and efficient servicing, implementation and technical support of all Digital Banking products while consistently incorporating risk mitigation best practices. Detects, researches, and resolves potential fraud transactions to include, but not limited to, debit cards, ACH, and checks. 3. Provide Operational Support Ensures all work processes follow bank procedures, and takes appropriate actions where needed Review daily reports and process changes or corrections, as necessary. Reconcile assigned general ledger and bank control accounts in a timely and accurate manner. Demonstrate operational soundness to minimize risk exposure and/or loss and maintain quality production Verify and onboard digital account applications, while adhering to regulatory standards (CIP, AML), bank policies and procedures. 4. Demonstrate Compliance with Applicable Laws and Regulations Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures. Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position. Complete periodic compliance training. 5. Perform other duties as assigned or required. Education & Experience High School diploma or equivalent combination of education and experience required. 2+ years banking experience. Experience with banking products, account opening processes, and compliance requirements preferred. Ability to manage multiple competing priorities with effective prioritization and attention to detail.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person