We are looking for a Member Solution Advisor to support members with day-to-day banking needs while delivering attentive, solution-focused service in Marlborough, Massachusetts. This Long-term Contract position is ideal for someone who enjoys building trust, handling financial transactions accurately, and guiding members toward services that match their goals. The role combines client support, problem resolution, and product education in a detail-focused banking environment.

Responsibilities:

Develop positive member relationships by listening carefully, understanding financial needs, and providing thoughtful service recommendations. Assist members with routine banking activities, including deposits, withdrawals, and other account-related transactions, while maintaining accuracy and efficiency. Address questions and service concerns promptly, working to deliver clear solutions that strengthen member satisfaction and confidence. Introduce relevant financial products and services based on each member's situation and banking objectives. Provide attentive front-line support in a client-facing setting and ensure a welcoming, service-driven experience. Maintain careful attention to transaction details, policy compliance, and operational procedures during daily account servicing. Support branch coverage during the standard Monday through Friday schedule, with availability for some Saturdays as needed. At least 1 year of experience in banking, financial services, or a customer-facing service role. Hands-on experience processing common banking transactions such as deposits and withdrawals. Strong customer service skills with the ability to communicate clearly and professionally with members. Ability to identify client needs and recommend appropriate banking products or service solutions. Solid attention to detail and accuracy when handling financial information and transactions. Comfortable working in a structured branch environment with a regular weekday schedule and occasional Saturday hours. Knowledge of banking operations, transaction handling, and service best practices. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .