Position Summary:

Reporting to the Branch Manager, Personal Bankers provide excellent customer service in processing transactions such as deposits, withdrawals, check cashing, selling money orders, cashiers or travelers checks, processing loan/credit card payments and savings bond requests, handling cash advances and providing customers with both direct and telephone assistance. This position helps to build and maintain solid customer relationships. A Personal Banker understands the Bank's products and services and presents additional services as options to meet customer financial needs. As the Personal Banker advances through their career and gains additional experience, the Personal Bankers

III & IV

are responsible for a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs. Personal Bankers III, process routine and complex teller transactions efficiently and accurately while meeting the Bank's Customer Experience standards and may have vault cash and ATM responsibilities. Contributes to the overall sales growth of the Bank by engaging in customer conversations to explore financial needs and goals and recommend solutions forming long-lasting customer relationships.

Core Personal Banker I Duties and Responsibilities:

Greets customers and facilitates a welcoming and customer-focused environment utilizing Integrity Customer Service principles. Processes customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to established Bank policies and procedures. Maintains acceptable cash balancing record. Generates new business and expands relationships with current customers by cross-selling bank products and services and using High Definition Banking (HDB) techniques. When opening new account HDB customer follow up procedures and guidelines will be adhered to. Builds customer loyalty by developing relationships and offering exceptional customer service. Responds to customer inquiries and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution. Maintains a thorough knowledge of and performs end-of-day activities including branch proof. Removes deposits from, counts, and balances cash within the ATM's, recyclers and night depositories. Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures. Maintains and ensures adherence to safety and security issues, policies and procedures. Utilizes the Bank's Customer Relationship Management tool to manage customer relationships and make necessary referrals. Attends and participates in training courses and workshops to advance products knowledge and customer service skills. Attends various functions/community events to enhance the image and presence of the bank in the market area as required. This position works in a rotating schedule on Saturdays as assigned May train for other functions within the Personal Banker area. Assumes additional responsibilities as assigned.

Requirements Education and Experience:

Personal Banker I:

High School Diploma or equivalent GED required (exception for high school branch teller) One year experience in retail banking, lending, sales, customer service and/or cash handling experience.

Skills and Abilities:

Excellent customer service skills. Previous Teller and/or cash handling skills helpful. Outgoing, assertive, confident and enthusiastic personality. Strong multi-tasking and communication skills. Excellent organizational skills and attention to detail. Demonstrated personal computer literacy. Must be dependable, flexible, a team player, professional and calm under pressure. Ability to work with little supervision.

Working Conditions:

General office environment Physical surroundings are generally pleasant and comfortable Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required. 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