Position Title:

Deposit Operations Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To:

Deposit Operations Department Manager General Purpose:

Provides support to external and internal customers on questions and inquiries related to deposit accounts, deposit transactions, products, and customer information.

Responsibilities:

Maintain a high level of knowledge and technical understanding regarding our deposit products including all features and benefits, fees, and disclosures. Process requests and provide support to internal and external customers regarding new/existing deposit products in a professional and timely manner. Implement and have a strong understanding of Silverlake parameters including rate changes to deposit products, fees, and account requirements. Process and reconcile transaction processing and adjustments including mobile deposit, unposted, returns, etc. Give backup support and processing for the Fraud Specialists as needed. Provide exceptional internal and external customer service in a professional manner including but not limited to requests via phone calls, workflows, forms, and emails. Understand and comply with bank policy and procedures, laws, regulations and job duties. Provide research and synergy expertise to support customer needs or claims. Maintain and process the Online Account Opening platform and applications. Additional duties as assigned. Education/Experience High school diploma required Minimum of 1 year of banking experience preferred Basic knowledge of banking products and services; CD's & IRA knowledge preferred Basic knowledge of Silverlake/Xperience, Image Centre, Workflow, Synergy, Merge Docs preferred Skills Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. Strong organizational, time management and problem-solving skills. Proficiency in Microsoft Office software and other analysis tools. Ability to apply analytical thinking through understanding deposit products, transaction processing, and bank procedures. Handle fast paced environment while still delivering great customer service. Strong attention to detail. Positive and enthusiastic attitude. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.