Description Company Overview County National Bank was founded in 1934 as community bank and we continue to be committed to serving the communities of southern Michigan. With 13 full-service branches and several other financial services offices, our decisions are made by local associates and board members who have a vested interest in the communities we service. Our mission is to sustain a deep commitment to our community and our tradition of banking excellence. Our associates are our greatest asset; they are committed to building lasting relationships with clients and coworkers. When you join CNB, you will become a part of a legacy that supports the success of our associates and our communities. If you are looking for a career with purpose and a team that values friendly and knowledgeable service, we encourage you to apply. CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as a Relationship Banker II for our ON-SITE location in Spring Arbor, Michigan.

JOB SUMMARY A

Relationship Banker III position is responsible for providing an outstanding client experience as the first point of contact for our clients. Relationship Banker III is responsible for handling a variety of complex financial transactions with accuracy and efficiency including opening new accounts, closing accounts and maintenance of current accounts.

KEY RESPONSIBILITIES

• Provide excellent client experience while opening personal and business accounts for new or existing clients.
• Maintain a working knowledge of Bank products and services in order to better assist clients and refer them to other areas of the Bank as appropriate.
• Assists clients by troubleshooting issues with debit cards, online banking, and other account inquiries.
• Respond to client inquiries which may include outgoing wire transfers, account changes, closing accounts including IRAs and HSAs.
• Follows up with clients as necessary and performs file maintenance.
• Respects and maintains strict confidentiality of all information acquired while performing job tasks.
• Verify client identity to ensure compliance with bank policy and procedure.
• Assists in the opening and closing duties and operations of the branch.
• Maintains regular, on-time attendance.
• Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
• Performs other various duties as assigned.

QUALIFICATIONS

Required:

• High School Diploma or equivalent

Preferred:

• Previous experience as a Relationship Banker I or commensurate banking experience Requirements SKILLS
• Passion for exceeding client expectations
• Excellent interpersonal skills with a cooperative approach to working with others
• Ability to communicate clearly and professionally both verbally and in writing
• Ability to work in a fast-paced environment and positively adapt to routine changes
• Professional, friendly, and calm demeanor
• Ability to explain banking products and procedures clearly
• High attention to detail with the ability to process transactions accurately and efficiently
• Basic math aptitude with the ability to handle cash and balance
• Adherence to all procedures including security and confidentiality standards
• Proficient with computers and ability to lean proprietary software Work Environment This position is an on-site position located in Spring Arbor, MI. May require occasional travel to other branch locations, as needed. Physical Requirements
• Ability to sit and/or stand for long periods of time
• Ability to use your fingers to grasp, move, or assemble small objects like coins, checks, etc.
• Ability to see difference between colors, shades, and brightness to identify checks, bills, and other documents
• Comfort with using a phone, fax, or other devices for calls, document sharing, and communication
• Ability to push, lift, or pull objects up to 50 pounds