Job Title:

Banking Operations Specialist (Part-Time)

Location:

Riverside, RI (Onsite)

Duration:

6

Months Contract Pay Rate:

$24.17/hr on W2

Schedule:

Monday-Friday | 2:00 PM - 6:00 PM (20 hours/week) Job Summary We are seeking a Banking Operations Specialist to support commercial banking clients by providing exceptional service for Cash Management, ACH, and Commercial Card products. This role requires strong customer service, problem-solving, and communication skills to resolve client inquiries via phone, email, and chat while ensuring high service quality and operational efficiency. Key Responsibilities Provide support to Cash Management, ACH, and Commercial Card customers via phone, email, and chat. Research customer inquiries and educate clients on available banking products and services. Resolve technical, procedural, and service-related issues or escalate when necessary. Perform root cause analysis to identify recurring service issues and recommend process improvements. Partner with internal operational teams to resolve client issues and minimize future occurrences. Troubleshoot customer problems while maintaining excellent service standards. Proactively communicate potential service risks and operational concerns to management. Meet department productivity, quality, and service level expectations. Maintain accurate documentation and provide timely follow-up to customers. Required Qualifications Minimum 5 years of customer service and call center experience . Banking experience is preferred , especially supporting commercial banking products. Strong verbal and written communication skills. Excellent phone etiquette and active listening skills. Ability to multitask and manage priorities in a fast-paced environment. Strong analytical and problem-solving skills with attention to detail. Comfortable working independently and exercising sound judgment. Proficient with computers and standard business applications. Self-motivated with a strong customer-focused mindset. Education High School Diploma or GED required. Bachelor's Degree preferred. bank ops, banking operations, teller,

Pay:

$24.17 per hour

Experience:

Banking:

1 year (Preferred) Ability to

Commute:

Riverside, RI 02915 (Preferred)

Work Location:

In person