Hiring Organization:

Rose International Position Number :

504868

Job Title:

Telephone Banker

• Inbound Call Center (multiple shifts)

Job Location:

Riverside, RI, USA, 02915

Work Model :

Onsite Shift :

Tuesday

• Saturday 12 pm
• 9pm ( 2nd Shift) Tuesday
• Friday 9am
• 7pm & Saturday 10am
• 2pm Monday, Tuesday, Friday & Saturday 7:55am
• 6:55pm Monday
• Friday
• 12pm
• 9pm

Employment Type :

Permanent FT/PT:

Full-Time Min Hourly Rate($): 26.00 Max Hourly Rate($): 28.00

Must Have Skills/Attributes:

Banking/Financial, Call Center, Customer Service, Sales Experience Desired:

Previous Customer Service experience (1 yrs); Previous experience in a call center (1 yrs); Experience as a personal banker managing high client volume (1 yrs)

Required Minimum Education :

High School Diploma or equivalent

• C2C is not available

• Job Description Shift Information:

  Tuesday
• Saturday 12 pm
• 9pm ( 2nd Shift) Tuesday
• Friday 9am
• 7pm & Saturday 10am
• 2pm Monday, Tuesday, Friday & Saturday 7:55am
• 6:55pm Monday
• Friday
• 12pm
• 9pm

Required Education:

High School Diploma or equivalent

Required Experience, Knowledge & Skills:

Displays passion, commitment and drive to deliver an experience that improves clients' financial lives Commitment to teamwork and flexibility to work assigned schedule, including weekends and holidays Ability to engage with clients, understand their needs, explain options in plain language, build rapport, and handle objections Comfortable receiving ongoing coaching and performance feedback Comfortable adapting to change and learning new technology and processes Intermediate computer proficiency Self-motivated with excellent organizational skills Strong decision-making and problem-solving skills Ability to balance customer service with sales opportunities Ability to manage risk while following banking policies and procedures

Preferred Experience, Knowledge & Skills:

Experience in banking or financial services Experience working in a call center Experience in telephone sales Experience in inbound or outbound contact centers (phone, chat, or video) Experience with sales, cross-selling, upselling, or product referrals Experience as a Personal Banker managing high client volume

Job Duties:

Work with clients to build and deepen relationships by identifying financial needs and recommending appropriate banking products and services Respond to customer inquiries and concerns while creating customized solutions Sell and fulfill banking products including: o Checking Accounts o Savings Accounts o Credit Cards o Certificates of Deposit (CDs) o Individual Retirement Accounts (IRAs) o Loans Identify opportunities requiring licensed sales functions and refer clients to business partners Quote banking rates, terms, and available programs Manage risk in every customer interaction using available tools and established procedures

Typical Day:

Answer inbound customer calls throughout the shift Assist customers with account questions and service requests Build rapport and uncover customer financial goals Recommend banking products and services that meet customer needs Navigate multiple banking systems while documenting customer interactions Collaborate with internal partners when specialized assistance is needed Meet customer service and performance expectations while maintaining compliance #BO1

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

•

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by

OCGA 13/10-91.

).

Pay:

$26.00

• $28.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Vision insurance Application Question(s): Are you authorized to work on Rose International's W2 without sponsorship?

Education:

High school or equivalent (Required)

Experience:

banking or financial services: 1 year (Preferred) Ability to

Commute:

Riverside, RI 02915 (Required)

Work Location:

In person