SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.\nKnows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.\nAble to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.\nPresents a neat and professional personal appearance, in accordance with bank policy.\nKnows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.\nDevelop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Teller Duties:

Processes transactions for savings, checking, and loan accounts.\nMaintains a neat and orderly work area.\nMay assist in guiding and training new tellers.\nMay allow customers access to safe deposit boxes.\nCashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.\nSells certified checks.\nBalances transactions daily.\nMay service/balance ATM.\nMay utilize the branch capture system.\nKnows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.\nKnows and follows the branch's security and audit procedures and understands the function and operation of the security devices.

FSR Duties:

Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.\nExplains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them.\nResolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.\nIs knowledgeable of financial services offered by the bank.\nShows sincere appreciation for each customer's time and business. Gives business card if not already given.\nKnows and follows the branch's security and audit procedures and understands the function and operation of the security devices.\nAssures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

UNIVERSAL BANKER FUNCTIONS

One year of teller or cash handling experience and six months customer relationship building or sales experience\nDemonstrated expertise in the Teller II and basic FSR job functions\nAdditional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities\nOther duties as assigned

Qualifications, Education, and Certification Requirements Education:

High School diploma or equivalent\n

Experience:

Cash handling, sales, customer service. Previous banking experience preferred.\n

Specific Knowledge:

Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

The SouthState Way Team Member Orientation\nTeller Foundations\nBanker Foundations\nAll assigned Regulatory Compliance Training\nAcknowledgement of all policies through DocuSign as assigned\nAdditional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility. TRAVEL Travel may be required to come to meetings or training as needed.

Work Location:

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